By accessing and using our services, you agree to comply with and be bound by these terms and conditions. These terms govern your use of our website and services, and you acknowledge that you have read and understood them. If you do not agree with any part of these terms, you must not use our services. Continued use of our services indicates your acceptance of any changes we may make to these terms. We encourage you to review these terms periodically to stay informed about any updates or modifications.
Bright Prodigy offers a range of services, including holiday lighting installations, gutter cleaning, solar panel bird barriers, and EV charger installations. We are committed to providing high-quality service to ensure customer satisfaction. Each service is performed by trained professionals using industry-standard practices and high-quality materials. Detailed descriptions of our services are available on our website, outlining the specific scope and benefits of each service. If you have any questions about our services, please contact us for more information, and we will be happy to assist you.
Some homes may lack the necessary fascia boards to install lights properly. In such cases, we may need to add a fascia surface for mounting the lights, which can also help hide the wires and improve the overall aesthetics of the installation. Adding wood can protect the lights from weather elements and enhance their durability. If additional wood is needed, the price may increase, and the appointment may need to be rescheduled to allow for the extra time required. We will communicate any additional costs and rescheduling needs promptly to avoid any inconvenience.
If the lighting is done temporarily we do not charge for workmanship fixes or services, if you end up disliking the lighting or want a new set, installation charges may apply. If the lights stop working we will do everything we can to fix them until we are out of options then we may suggest returning or replacing the items.
Prices for our services will not change without your consent. If a price change is necessary, we will communicate this before providing any services. We strive to provide accurate and competitive pricing, but market conditions and other factors may require adjustments. Any quoted prices are valid for a limited time as specified in the quote. We encourage customers to confirm current pricing before booking a service. All prices are exclusive of taxes unless otherwise stated. We do not provide services without prior consent to the agreed-upon pricing.
Takedown of installed lights is not included in the installation price and will be charged separately. We provide takedown services as an additional option for customers who wish to have their lights removed after the holiday season. The cost of takedown services depends on the complexity and size of the installation. Customers are advised to schedule takedown services in advance to ensure availability. Our team ensures that all lights are removed carefully to prevent any damage to your property, and we handle the disposal of any used materials responsibly.
Cancellations may occur due to unforeseen circumstances such as inclement weather, equipment failure, or other factors beyond our control. We will communicate any changes promptly and work with you to reschedule the service at the earliest convenience. If you need to cancel or reschedule your appointment, please contact us at least 24 hours in advance. A cancellation fee may apply for last-minute cancellations. We strive to accommodate your needs and minimize any disruptions, ensuring a smooth and satisfactory service experience.
We are not responsible for any Christmas, holiday, Diwali, permanent, or other lighting not provided by us after installation. We replace any items that fail during installation, but the longevity and durability of the lights are not guaranteed by us. We ensure optimal placement for weather and connectivity, but any post-installation issues are likely due to manufacturer quality. We will assist with repairs or replacements but may charge a service fee after the warranty period. Customers are encouraged to use high-quality lights for the best results and to follow maintenance guidelines to ensure longevity.
Our services come with a warranty period, details of which are specified at the time of service. The warranty covers defects in materials and workmanship but does not cover damage caused by external factors such as weather, misuse, or unauthorized modifications. After the warranty expires, service fees may apply for any repairs or replacements. We recommend regular maintenance to ensure the longevity of the installed lights. For warranty claims, please contact our customer service team, and we will guide you through the process of addressing any issues that fall under the warranty terms.
We strive to install lights in a manner that protects them while maintaining aesthetic appeal. However, we are not liable for any issues related to the lighting's connection to your home or phone, weather damage, or any manufacturer's defects. Our liability is limited to the cost of the service provided. We recommend using high-quality lights and proper maintenance to ensure the best performance. Customers should follow the manufacturer's guidelines for the care and use of their lights to avoid any potential issues that may arise from improper handling or environmental factors.
These terms and conditions are governed by and construed in accordance with the laws of the state in which we operate. Any disputes arising from these terms or your use of our services will be resolved in the courts of that state. By using our services, you agree to submit to the jurisdiction of these courts. We comply with all applicable laws and regulations and expect our customers to do the same. These terms do not affect your statutory rights, and you may have additional rights under the laws of your state or jurisdiction.
We reserve the right to amend these terms and conditions at any time. Changes will be effective immediately upon posting on our website. We encourage you to review these terms regularly to stay informed about any updates. Your continued use of our services after any changes constitutes your acceptance of the new terms. If you have any questions or concerns about these terms, please contact us for clarification. We are committed to transparency and clear communication with our customers.
The time for your service appointment may be rescheduled or changed a few times to accommodate unforeseen circumstances. However, this will not be done without your consent unless it is necessary to cancel your appointment until you confirm a new date. We understand the importance of your time and strive to provide accurate scheduling. If rescheduling is required, we will inform you as soon as possible and work with you to find a suitable alternative. Our goal is to complete your service with minimal disruption and maximum satisfaction.
By submitting a service request form, you acknowledge that you have read and understood the entire form. You agree that pricing is subject to change if your location is outside of our route, your home is significantly larger or smaller than average, additional services are needed for the lights to work for your home, or if the steepness of your home, not visible on Google Earth, is steeper than what is safe for a normal installation. The price will not change without your approval and will be discussed before installation. You have the right to refusal and cancellation if you do not agree with the new pricing. Please note that your preferred date may not be available, but we will do our best to accommodate your request. We reserve the right to refuse service if circumstances are unreasonable.
We do not offer discounts unless a customer service representative explicitly states that discounts are available. All prices are non-negotiable and non-refundable. If you are not satisfied with the price, we reserve the right to refuse service. Payment is required after the installation is complete unless otherwise specified or under special circumstances. If you refuse to pay after the installation is complete and we have provided the promised services without any reduction in quality or expectations, we reserve the right to remove the installed items or take legal action. Payment must be made in full as agreed upon to avoid any service disruptions.
